FAQs

Our Standard delivery service is 2-5 working days. For Next Day delivery, any orders placed before 2pm will be dispatched the same day. Delivery will be the next working day. Orders placed after 2pm will be delivered in 2 working days. Please note our Next Day delivery does not include weekends. If you place your order after 2pm on a Friday, it will be delivered on the following Tuesday.

We will email you to notify that your order has been dispatched. You should also receive an email from the courier with tracking information.

Still need help?

We aim to dispatch orders quickly to reduce the time you are waiting for your parcel. This means that your order may have been dispatched before we receive your cancellation request. We may be able to cancel your order, however we cannot guarantee this.

Still need help?

We aim to dispatch orders quickly to reduce the time you are waiting for your parcel. It may be possible to amend an order, however we cannot guarantee this.

Still need help?

We aim to dispatch orders quickly to reduce the time you are waiting for your parcel. It may still be possible to amend the delivery address after dispatch, however this cannot be guaranteed. Please speak with a member of our team.

Still need help?

We are excited to announce that we now ship to Ireland, France, Germany, Belgium and Netherlands. We expect more countries to be available soon!
Prices start from £13.99 for the first 5kg plus £15 for each additional 5kg.

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Rugs may be sent separately to the rest of your order and therefore may be delivered at a different time. If you believe you are missing any items from your order, please contact our team.

Still need help?

Akasco® offers a 14‑day money back guarantee. If you’re not satisfied, you can return items within 14 days of receipt for a full refund.

Customers wanting to return items must notify us by Email at return@akasco.co.uk Returns cannot be accepted without prior notification.

If you have received an incorrect item or your item is faulty. Please notify us by Email at help@akasco.co.uk.

We do not currently offer an exchange facility. If you return the unwanted item, we will refund you. You can then re-order the product you need.

Yes, we offer free return shipping. Simply contact us to initiate the return process, and we’ll provide you with a prepaid shipping label..

Once a refund has been processed, this will be confirmed in email by our team. Refunds normally show back in your balance in 3-5 working days.

If you have created an account with us previously, you can reset your password by clicking here.

Provided that you created an account with us and didn’t use our Guest Checkout, you should be able to login to your account. Please try to reset your password by clicking here.

Unfortunately we cannot exclude individual invoices from orders as this is how our warehouse pack the order.

If you created an account with us before you placed your order, you should be able to log in to your account and see your invoice in the orders section. If you used guest checkout, please contact our customer service team and we can send a copy of the invoice over.