Refund and Returns Policy

Overview

14-Day Return Period

Items can be returned within 14 calendar days of receiving them.

Notification Required

Email us at return@akasco.co.uk within the 14-day period with your order number and reason for return. Returns without prior notification will not be accepted.

Free Return Shipping

Akasco® provides a prepaid return label for your convenience. Retain a valid postage receipt for your records.

Non-Returnable Items

Several types of goods are exempt from being returned:

Items marked as Final Sale at the time of purchase
Opened or used cosmetics, skincare, and beauty products (for hygiene reasons)
Intimate apparel and swimwear with the hygiene seal removed
Pierced jewellery
Gift cards
Items returned without their original tags or packaging

Please do not send your purchase back to the manufacturer.

Conditions for Returns

Items must be unused, in pristine condition, and in original packaging

Products opened for examination should remain undamaged, including the box and packaging

To complete your return, we require a receipt or proof of purchase

How to Return an Item

1

Contact Us

Email return@akasco.co.uk with your order number and reason for return

2

Get Your Label

Our team will provide you with a prepaid return label

3

Pack & Ship

Package your item securely and attach the label. Keep your postage receipt

4

Wait for Inspection

We'll inspect your return and notify you of approval or rejection

Refunds

Refund Process

Once your return is received and inspected, we will send you an email to notify you. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds

If you haven't received a refund yet:

Check your bank account again
Contact your credit card company — it may take time before your refund is posted
Contact your bank — there is often processing time
If you've done all this and still haven't received your refund, contact us at return@akasco.co.uk

Exchanges

We do not currently offer an exchange facility. If you return an unwanted item, we will issue a refund — you can then re-order the item you need separately.

If you received a faulty, damaged, or incorrect item, please email us at return@akasco.co.uk and we'll resolve this for you as quickly as possible.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Returns & Refunds